**Privacy Policy for Emirates Automotive Solutions**

This Privacy Policy describes how Emirates Automotive Solutions collects, uses, and protects your personal information when you use our site, our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring the security of your personal information.

**1. Information We Collect**

We collect the following types of information:

• **Personal Information:** This includes information that can be used to identify you, such as your name, address, phone number, email address, driver's license details, vehicle information (make, model, VIN), and payment information. We collect this information when you request our services, create an account on our online platform, purchase products, or contact us.
• **Usage Data:** We collect information about how you use our site and services, such as the pages you visit, the searches you perform, the services you request, and the frequency and duration of your visits. This data is collected automatically through cookies, log files, and similar technologies.
• **Device Information:** We may collect information about the device you use to access our site, such as your IP address, device type, operating system, and browser type.
• **Location Information:** With your consent, we may collect location information from your device to provide location-based services, such as finding the nearest Emirates Automotive Solutions location.

**2. How We Use Your Information**

We use your information for the following purposes:

• **Providing Services:** To provide you with the automotive services you request, including vehicle maintenance, car repair, diagnostics, spare parts supply, customization, and car sales.
• **Processing Transactions:** To process payments for products and services you purchase from us.
• **Account Management:** To manage your account on our online platform, including creating and updating your profile, managing your service requests, and communicating with you about your account.
• **Customer Support:** To respond to your inquiries, provide customer support, and resolve any issues you may encounter.
• **Personalization:** To personalize your experience on our site and services, such as recommending products or services that may be of interest to you.
• **Marketing:** To send you promotional materials, newsletters, and other marketing communications about our products and services, but only if you have opted-in to receive such communications. You can opt-out of receiving marketing communications at any time.
• **Analytics:** To analyze how users interact with our site and services, to improve our offerings, and to develop new products and services.
• **Legal Compliance:** To comply with applicable laws, regulations, and legal processes.

**3. How We Share Your Information**

We may share your information with the following categories of recipients:

• **Service Providers:** We share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing agencies, and data analytics providers. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
• **Business Partners:** We may share your information with our business partners, such as automotive manufacturers and insurance companies, to provide you with relevant products and services.
• **Legal Authorities:** We may disclose your information to legal authorities if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• **Affiliates:** We may share your information with our affiliates, which are companies that are under common control with Emirates Automotive Solutions.

**4. Data Security**

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data in transit and at rest.
• Implementing access controls to restrict access to your information to authorized personnel only.
• Regularly monitoring our systems for security vulnerabilities.
• Training our employees on data security best practices.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

**5. Data Retention**

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

**6. Your Rights**

You have the following rights regarding your personal information:

• **Right to Access:** You have the right to access the personal information we hold about you.
• **Right to Rectification:** You have the right to have your personal information corrected if it is inaccurate or incomplete.
• **Right to Erasure:** You have the right to have your personal information deleted in certain circumstances.
• **Right to Restriction of Processing:** You have the right to restrict the processing of your personal information in certain circumstances.
• **Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• **Right to Object:** You have the right to object to the processing of your personal information in certain circumstances.
• **Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• **Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights.

To exercise any of these rights, please contact us at the address provided below.

**7. Cookies and Similar Technologies**

We use cookies and similar technologies to collect information about your use of our site and services. Cookies are small text files that are stored on your device when you visit our site. We use cookies to personalize your experience, to analyze how users interact with our site, and to deliver targeted advertising. You can control the use of cookies through your browser settings.

**8. Children's Privacy**

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information.

**9. Changes to this Privacy Policy**

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site or services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

**10. Contact Us**

If you have any questions or concerns about this Privacy Policy, please contact us at:

Emirates Automotive Solutions 27 Al Wasl Road, Jumeirah 1, Dubai, Dubai, zip: 73288 country: UAE